SHIPPING & DELIVERY

SHIPPING TO OVER 200 COUNTRIES
We are glad to bring our customers great value and service. That’s why we provide shipping from our warehouses in USA by USPS.

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES
Oshakawa is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Orders are processed Monday through Friday, excluding weekends and public holidays. 

It can take up to 7 business days for the order to be processed and shipped.

Shipping time varies by location. These are our estimates:

Location	Estimated Shipping Time	Tracked Shipping Cost (USD)
USA	2-8 Business days	$5.00 or FREE over $50.00
Canada	2-4 Weeks	$9.99 or FREE over $100.00
Australia	2-4 Weeks	$9.99 or FREE over $100.00
New Zealand	2-4 Weeks	$9.99 or FREE over $100.00
Rest of World	2-4 Weeks	$9.99 or FREE over $100.00

 

Max delivery time – 30 business days.

*All shipping times are estimates and are not guaranteed 

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. You will receive separate tracking information for each package.

If you have any other questions, please contact us and we will do our best to help you out.