FREE TRACKED SHIPPING OVER $75 | PLEASE EXPECT PROCESSING AND SHIPMENT DELAYS DUE TO COVID-19

SHIPPING & DELIVERY

FREE SHIPPING OVER $75.00

We are glad to bring our customers great value and service. That’s why we provide shipping from our warehouses in USA by FEDEX, USPS, DHL, DPD.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Oshakawa Store are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

3-5 Business days

Canada

10-30 Business days

Australia, New Zealand, Europe

10-30 Business days

Central & South America

10-30 Business days

Asia

10-30 Business days

Africa

10-30 Business days


Max delivery time – 30 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

Please allow another 10 business days after the estimated shipping time due to COVID-19.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

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